Dear Trainers,
Thank you for playing Pokémon UNITE.

Regarding the issue occurring since August 29, 2026, where an error prevented logging into the game using a linked Facebook account, we have confirmed that the issue is now resolved and normal login functionality has been restored.
We sincerely apologize for the significant inconvenience caused over this extended period.

■Compensation for the Login Issue Period
For players who had no alternative login methods and were unable to access the game during this issue (*those exclusively using a Facebook linked account with a play history from August 2026 onwards), we will provide compensation at a later date for the “Login Bonuses” and “UNITE Membership Rewards” that could not be claimed. Please wait for further announcements regarding the compensation details.

[Updated September 29]

As an apology and compensation for this issue, we are sequentially distributing the following items to eligible players. Please claim them from your in-game Mailbox.

■Compensation for Login Bonuses

Eligibility: Players linked exclusively via Facebook who have a login history from August onward.
Details: The “5th Anniversary Login Bonus” rewards that could not be claimed during the outage period.

Aug 29: License Points ×555
Aug 30: Max-Grade Held Item Trial Card (7 Days) ×1
Aug 31: Item Enhancers ×555
Sep 1: Item Enhancers ×50
Sep 2: Aeos Tickets ×300
Sep 3: Item Enhancers ×50
Sep 4: Aeos Tickets ×300
Sep 5: Aeos Tickets ×5,555
Sep 6: License Points ×555
Sep 7: Item Enhancers ×50
Sep 8: Item Enhancers ×555

■Compensation for UNITE Membership Benefits

Eligibility: Players linked exclusively via Facebook whose UNITE Membership was active during the outage period.
Details:The following items will be provided as compensation, multiplied by the number of days your UNITE Membership was active during the given period:
Aeos Gems ×30
Silver Medal Random Box ×2 (Equivalent to 1 free 10-pull Energy Reward)

We sincerely apologize once again for the inconvenience caused.

■To Users with Linked Facebook Accounts (Important Notice)
As of Wednesday, September 30, 2026, the Facebook account login feature will be discontinued. Players who currently rely solely on a Facebook linked account will not be able to log in to the game after this date. Therefore, we request that you transition to another linked account using the following steps.

[Important] Discontinuation of Facebook Account Linking

Note: If you become unable to log in after Wednesday, September 30, 2026, we may not be able to provide account recovery support.

Thank you for your continued support of Pokémon UNITE.
The Pokémon UNITE Management Team